Handling Client Unhappiness as a Digital Agency
Dealing with unhappy clients can make one frustrated voice feel louder than every referral, successful launch, and positive conversation around […]
Dealing with unhappy clients can make one frustrated voice feel louder than every referral, successful launch, and positive conversation around […]
A local art business needed an e-commerce store ready for its Kansas State Fair launch. We built Prism Diamond Art’s
A client can see one feature on a large e-commerce site and assume it belongs in a $6,000 build. That
A polished AI-generated site can still leave you with broken DNS records, a contact form that goes nowhere, and no
Faith can shape a work conversation when both people welcome it. Agency owners sometimes meet clients when a WordPress build,
A short break can sharpen our view of both community investment and agency operations. Our birthday trip to Bentonville, in
A website can look finished while critical parts of the business process fail behind the scenes. A form may display
An embedded generative AI chat box can look impressive in a sales demo, yet it may add little for the
A WordPress AI website builder can generate a page fast, but most business owners still do not want to become
Achieving sustainable work-life balance for entrepreneurs is a difficult ideal to manifest in reality, as it is often easier to
A client can leave on good terms and still create a mess. The handoff is where client relations either stay
A proprietary LMS can feel safe right up to the moment the bill goes up, the roadmap stalls, or a small change needs a support ticket.
When we build online courses, the hardest accessibility problems rarely hide in the footer. They show up in the login
After a year of talking shop on Agency Action, we came away with a simple truth: agency growth usually stalls
Running an agency long enough teaches us a strange truth: the work we do best for clients is often the
Many professionals start by weighing the pros and cons of agency work against a traditional career, but the goal for
We don’t hire WordPress professionals because they know every plugin on the market. We hire them because they can filter
AI is changing agency work, but it isn’t closing the door on web shops, marketers, or freelancers. If anything, it’s
Trust is hard to find in WordPress when every plugin claims to solve the same problem. Agency owners feel that
The hardest part of WordPress is not finding options. It’s sorting the solid choices from the pile of hype, half-truths,