November, 2015


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  Service Writing in Black and WhitebyKurt von Ahnen | Make Your Own Book

When Your View is From the Inside

Time and time again you’ll hear a critical word from an insider. You’ll be at a party and hear a server in the food industry discussing poor service, or a nurse recounting a sad hospital experience for a loved one they didn’t serve themselves. Everyone has a story to tell, and today you get mine. Mine isn’t a rant about how absolutely sub-standard the experience was… rather its a commentary on what opportunities were lost. The idea that I teach an entire network of Powersports service professionals, over three countries,Read More